Please file a warranty claim here
and provide us with all of the information required. Our customer service team will get back to you promptly and, if you are within the warranty period (learn about our One Year Limited Warranty here), offer either a refund or a suitable solution.

No. We unfortunately do not have left over spare parts for discontinued models. If you are interested in upgrading your RinseKit to a current model, please reach out to our customer service team for an upgrade discount code.

No. All of our models arrive to our warehouse pre-assembled, meaning that we are unable to offer replacement tanks as we do not have any available. If your unit is losing pressure, and it was purchased less than 1 year ago, please fill out or warranty form here.
Note: Leaks are typically caused by over-pressurization of the tank. We recommend filling your RinseKit Pod and Plus with 55-65 PSI of pressure. If you do not know the water pressure of your house or spigot, the city can typically provide a reading for free, or you can buy a pressure gauge from most hardware stores.

The PRO PAK sprays at continuous rate of 50 PSI and comes with a 5 spray setting nozzle, see below for spray times per setting:

Shower = 8:00 minutes
Center= 8:30 minutes
Mist = 30:00+ minutes
Jet = 7:00 minutes
Flat = 7:00 minutes

*All spray times are approximate and may vary. When filling the PRO PAK, ensure it is positioned on its bottom with the EVA foam against the ground.

For prolonged or cold storage, drain all of the water out and allow the pump to run dry for 30 seconds to remove any remaining water out of the system. Keep the PRO PAK horizontal with the water tank cap up for proper battery orientation. We recommend bringing the PRO PAK indoors when possible. You can leave the PAK outside as long as the temperature is above 32 degrees Fahrenheit. Freezing the PRO PAK can cause damage to the internal water pump. 

The Touchless Auto Nozzle, PRO Immersion Heater and HyperHeater Portable Water Heater are all compatible with the PRO PAK.

The Plus comes with a 5 spray setting nozzle, see below for spray times per setting:

Center = 4:15 minutes
Shower = 1:30 minutes
Mist = 10:00 minutes
Jet = 2:30 minutes
Flat = 2:45 minutes

*All spray times are approximate. Spray times will vary depending on the pressure of the unit. For best results, make sure the pressure inside the tank is 55-65 PSI

The RinseKit Plus' patented design transfers the water pressure from your home to the pressure chamber tank when you fill it from a hose bib or sink (with Hot Water Sink Adapter accessory). NOTE: If you are filling remotely and have to pour water into the RinseKit versus connecting it to a water source, you can use the Pressure Booster Pump that comes with your Plus to add in pressure by hand.

There are three ways to fill your RinseKit Plus:

1. Using a Hose Bib: The RinseKit hose quickly attaches to your water spigot with a quick connect coupler and fills the eon™ pressure chamber with approximately 65 PSI of water pressure. All you need is your RinseKit and a hose bib. Directions for filling this way can be found on the tray of the RinseKit Plus.
2. Using your sink and our Hot Water Sink Adapter accessory: Simply unscrew the threading of your standard home sink, attach the Hot Water Sink Adapter accessory, and connect your RinseKit via the quick connect piece and you can fill your RinseKit with hot or cold water!
3. Remotely using still water and our Pressure Booster Pump accessory: Just unscrew the drain plug and pour water into the tank. When the tank is 95% full, install our Pressure Booster Pump accessory into one of the drain plug ports by turning it clockwise until it is snug. Once installed, you can hand pump pressure into the unit using the built in pressure gauge to add the optimum amount of pressure to your unit (65 PSI). The pump can remain in the RinseKit and does not need to be removed after each use.

We recommend filling your RinseKit Plus with 65 PSI for optimum use. Do not fill the Plus with water pressure higher than 75 PSI, as the tank is not meant to withstand such high pressures. The standard water pressure for most homes is 65 PSI.

• If you are unsure of your home's water pressure, you can either call your water provider and ask for a reading, or you can purchase your own pressure gauge at a local hardware store and test it yourself
• If your homes water pressure exceeds 75 PSI, you can purchase a pressure regulator so your tank does not fill with more than 60 PSI. A pressure regulator can be found in any hardware store.

The Pod comes with a 5 spray setting nozzle, see below for spray times per setting:

Center = 3:30 minutes
Shower = 1:00 minutes
Mist = 8:00 minutes
Jet = 2:00 minutes
Flat = 2:15 minutes

*All spray times are approximate. Spray times will vary depending on the pressure of the unit. For best results, make sure the pressure inside the tank is 55-65 PSI

The RinseKit Pod's patented design transfers the water pressure from your home to the pressure chamber tank when you fill it from a hose bib, using our Hose Bib Adapter or sink (with Hot Water Sink Adapter accessory).

There are two ways to fill your RinseKit Pod:

1. Using a Hose Bib: The RinseKit hose quickly attaches to your water spigot with a quick connect coupler and fills the eon™ pressure chamber with approximately 65 PSI of water pressure. All you need is your RinseKit and a hose bib.
2. Using your sink and our Hot Water Sink Adapter accessory: Simply unscrew the threading of your standard home sink, attach the Hot Water Sink Adapter accessory, and connect your RinseKit via the quick connect piece and you can fill your RinseKit with hot or cold water!

We recommend filling your RinseKit Pod with 65 PSI for optimum use. Do not fill the Pod with water pressure higher than 75 PSI, as the tank is not meant to withstand such high pressures. The standard water pressure for most homes is 65 PSI.

• If you are unsure of your home's water pressure, you can either call your water provider and ask for a reading, or you can purchase your own pressure gauge at a local hardware store and test it yourself
• If your homes water pressure exceeds 75 PSI, you can purchase a pressure regulator so your tank does not fill with more than 60 PSI. A pressure regulator can be found in any hardware store.

The Pressure Booster Pump allows you to repressurize your RinseKit Plus or Pod on the go - simply by screwing it into your RinseKit accessory port and pumping it. The pressure gauge on top helps you make sure that you’re not over pressurizing, by showing you the PSI inside the tank.

1. Remove the drain plug from your RinseKit by turning it in a counterclockwise direction.
2. Fill the unit with water and leave about an inch of air space inside the tank. You can stick your finger in the drain port to measure the water, it doesn't need to be exact.
3. Place the Pressure Booster Pump into the drain port and hand tighten it by turning it in a clockwise direction. Please be careful to not cross thread! If the pump is difficult to turn, then you’ve cross threaded it. Do not force it. Back out the pump by turning it counter clockwise and try again.
4. Once the pump is firmly secure, you are ready to add pressure to your RinseKit.

The pump will only read the PSI inside tank when the pump is
in motion, not when it sits idle in the tank. 

If you have access to a hose bib or have access to a sink and own our Hot Water Sink Adapter accessory, you do not need the pump to pressurize your RinseKit. The Pressure Booster Pump allows you to pressurize your RinseKit when you do not have access to a hose bib or sink. It is also great for adding additional pressure to your RinseKit if you have low water pressure or want to get the maximum spray time from your unit. Users who add additional pressure into their RinseKit after normal filling, get approximately 25% more spray time!